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Returns / Exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will gladly offer Store Credits and/or Exchanges for the value of your purchase (with the exception of earrings*) of all full priced items that are unworn and in original condition. Please note, we do not issue refunds for a change of mind or for an incorrect purchase. You will be responsible for paying for your own shipping costs for returning your item unless faulty.

To start a return, you can contact us at customerservice@davilajewels.com If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@davilajewels.com

 

What can't be returned?

Earrings, sale items, charity, promotional items. Are not able to be returned unless faulty. 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges / Refunds

In compliance with Australia Consumer Law, D'AVILA is not required to provide a refund or exchange if you make an incorrect selection, need a different size or change your mind.

If there is a fault with the item you have purchased, we will offer to repair or replace where available otherwise a store credit or refund will be offered. All claims for faulty items are assessed on an individual basis by our independent jewellers. If a refund is required, it will be processed back via the original payment method used to place the order. Proof of purchase is required for any exchange, return or refund.

 

Warranty

D'AVILA Jewels offers a 6 months manufacturing warranty on all items which covers only faulty clasps & faulty links in the chain. It does not cover accidental breakage and general wear and tear, such as scratched, tarnished or faded jewellery. 

In most cases we will require you to return the jewellery for assessment by our customer service team.   A replacement or store credit will be provided once the jewellery is deemed faulty.

 

* PLEASE NOTE

  • We reserve the right to refuse any exchange that does not meet our standards. 

  • D'AVILA is a delicate and should be handled carefully.

  • Under the general guideline, 0.125 micron should last 6 months or more, while 1 micron should last more than a year. We cannot guarantee how long the plating will last, as it depends entirely on the customer's wear and tears. However, with proper care, it can last for years to come.


    Permanent Jewellery Warranty Policy 

     

At Davila, we stand by the quality of our craftsmanship. We offer a 6-month warranty on our permanent jewelry service.

 

What Our Warranty Covers:

  • If your chain breaks within 6 months of purchase, we will re-weld it at no additional cost, provided that the chain length remains the same.
  • To claim your warranty, you must provide a receipt or proof of purchase. 

 

What Our Warranty Does Not Cover:

  • Lost chains or charms are not covered under this warranty.
  • If the chain has been altered or resized, the warranty becomes void.

 

This warranty applies only to services performed by Davila and does not extend to damage caused by external factors. 

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