Returns / Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will gladly offer Store Credits and/or Exchanges for the value of your purchase (with the exception of earrings*) of all full priced items that are unworn and in original condition. Please note, we do not issue refunds for a change of mind or for an incorrect purchase. You will be responsible for paying for your own shipping costs for returning your item unless faulty.
To start a return, you can contact us at davila.jewelsau@gmail.com. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at davila.jewelsau@gmail.com
What can't be returned?
Earrings, sale items, charity, promotional items. Are not able to be returned unless faulty.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In compliance with Australia Consumer Law, D'AVILA is not required to provide a refund or exchange if you make an incorrect selection, need a different size or change your mind.
If there is a fault with the item you have purchased, we will offer to repair or replace where available otherwise a store credit or refund will be offered. All claims for faulty items are assessed on an individual basis by our independent jewellers. If a refund is required, it will be processed back via the original payment method used to place the order. Proof of purchase is required for any exchange, return or refund.
Warranty
D'AVILA Jewels offers a 6 months manufacturing warranty on all items which covers only faulty clasps & faulty links in the chain. It does not cover accidental breakage and general wear and tear, such as scratched, tarnished or faded jewellery.
In most cases we will require you to return the jewellery for assessment by our customer service team. A replacement or store credit will be provided once the jewellery is deemed faulty.
* PLEASE NOTE
– We reserve the right to refuse any exchange that does not meet our standards.
- D'AVILA is a delicate and should be handled carefully.
- Under the general guideline, 0.125 micron should last 6 months or more, while 1 micron should last more than a year. We cannot guarantee how long the plating will last, as it depends entirely on the customer's wear and tears. However, with proper care, it can last for years to come.
- Brass jewelry will tarnish (oxidize) over time, as this is just the metal reacting to the oxygen in the air. It is not a matter of "if" you will encounter tarnish, but "when". Tarnishing will generally happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph which triggers a chemical reaction. The reaction then leaves a thin, discolored layer on the surface of the metal. However, it won't cause significant physical damage the way that rust does to iron. The amount of tarnishing that occurs is dependent on the skin and care habits of the wearer. Tarnishing is therefore considered normal wear and tear not a manufacturing fault.