FAQ
Product & Materials
Is your jewellery gold-plated or gold-filled?
All D'ÁVILA pieces are gold-filled — not gold-plated. Gold-filled has a significantly thicker layer of gold and is designed to last for years without tarnishing or flaking. It's the same material used in fine fashion jewellery worldwide.
Will it tarnish or turn my skin green?
No. Gold-filled jewellery does not tarnish or discolour skin with normal wear. If you notice any discolouration, bring it in and we'll take a look — it's always covered under our 6-month warranty.
Is it waterproof?
Our pieces are waterproof-friendly for everyday activities — showering, the gym, the beach. We recommend removing them before extended saltwater or chlorine exposure to maximise longevity.
Is it suitable for sensitive skin?
Yes. All D'ÁVILA jewellery is hypoallergenic and nickel-free.
Where is D'ÁVILA jewellery made?
All our pieces are handcrafted in Brazil by our team of artisans in small batches. Each collection is designed by Francine and produced in our studio in Brazil using gold-filled materials and natural stones.
Orders, Shipping & Support
Do you offer free shipping?
Yes — free standard shipping on all Australian orders over $150. Express shipping available at checkout.
What is your return policy?
We offer free returns within 14 days of purchase for unworn items in original condition. For any quality issues, our 6-month warranty covers repairs or replacement.
Do you offer Afterpay?
Yes. Afterpay is available at checkout for all orders.
What is permanent jewellery?
Permanent jewellery is a gold-filled chain welded directly onto your wrist, ankle or neck — no clasp, no taking it off. It's done in our Sunshine Coast studio in under 15 minutes. Book your appointment here.
Can I visit you in person?
Yes — we have a location at Sunshine Plaza, Sunshine Coast, and attend select fairs and markets throughout the year. Check out Where to Find Us page for current locations.
Get in touch
Have questions about your order, or a general enquiry?
