Frequently Asked Questions
Whether you're opening a new boutique or expanding your existing collection, we've answered the most common questions about ordering, shipping, and partnering with D'AVILA Wholesale.
Questions? We're Here to Help.
Is there a minimum opening order?
Yes. Our minimum opening order is $500 USD.
There are no minimum quantities per style, giving you the flexibility to mix and match products that best suit your boutique. If you're looking for an easier starting point, you can also choose from our carefully curated wholesale collections.
How quickly will I receive my order?
Orders containing in-stock items are typically dispatched within 1–3 business days from our Sunshine Coast warehouse.
For made-to-order pieces handcrafted by our artisans in Rio de Janeiro, Brazil, production may take up to 4 weeks before dispatch.
Can I reorder at any time?
Absolutely.
Once you become an approved D'AVILA stockist, you can place wholesale reorders online whenever you need, subject to product availability.
Do you provide product photos and marketing materials?
Yes.
We provide access to a library of professional product photography and lifestyle imagery to help you promote D'AVILA across your website, social media, email campaigns, and in-store marketing.
What materials are your jewellery made from?
Our collections are crafted using premium 18K gold-filled materials, carefully selected natural gemstones, and freshwater pearls.
Each product page includes detailed material information so you can confidently understand every piece you stock.
Do your products come with a warranty?
Yes.
Every piece of D'AVILA jewellery is backed by a 6-month warranty, reflecting our commitment to quality and craftsmanship.
For complete warranty coverage, returns, and policy information, please visit our Warranty & Policies page.
Can someone help me choose my first collection?
Of course.
If you're unsure where to begin, our team would be delighted to help you build a collection tailored to your boutique, customer preferences, and business goals.
You can reach us by phone, WhatsApp, email, or Instagram, and we'll guide you every step of the way.
Still Have Questions?
Our wholesale team is here to help.
Whether you need assistance choosing products, placing your first order, or learning more about our collections, we're only a message away.
